Frequently asked questions

Will I receive a shipping tracking number when I complete my order?


The shipping is manual, which means upon receiving your order confirmation, we will take care of packing and shipping your order through shipping services (Canada Post, Purolator, FedEx). Once the package is sent, we will send you an email containing the shipping receipt with the tracking number.




How long before I receive my order?


The shipping selected by deffault will be standard shipping. Depending on the country, shipping varies from 4 (Canada and United-States) to 12 buisness days. If you wish to have it sooner, email us right after your purchase to let us know you'd like us to buy a more expensive shipping option (accelerated - urgent).





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